Delivery & Returns

Every portrait is painted by hand to order. From placing your order to delivery it usually takes 2–3 weeks — this includes painting, your sketch approval and shipping. We ship worldwide at no extra cost, and you approve a sketch of your portrait before we start painting.

Returns

Every portrait is made just for you from your own photos, so we are unable to accept returns or exchanges for change of mind.

• Approve your sketch first: our artist sketches your pet and only starts painting once you are happy with it.
• Approve before we ship: we share a photo of your finished piece and make adjustments until you are happy, before anything is shipped.
• Damaged in transit? Contact us within 7 days of delivery with photos of the item and packaging, and we will make it right with a replacement or refund.
• Questions? Get in touch any time and a real person will reply.